Back in the eighties, when Michael Porter published his seminal work ‘Competitive Advantage’, the importance of understanding detailed business activities became evident. Specifically Porter determined that activities provide the vital bridge between strategy and implementation and that a successful, powerful business strategy is not a vague visionary idea but a particular configuration of activities which [...]
Proposals for a new hybrid organisational model present exciting possibilities to reduce costs and increase productivity in many businesses. This model is just as applicable now, in a recessionary economy as it may be in the future. But to make it work, it needs another ingredient: a redefinition of BPM. In a recent Institute of [...]
What is the role of the End User in business improvement? How has this role changed with the evolution of BPM and the move towards Lean BPM? Are End Users suffering from an identity crisis? This article examines the issues and raises further questions for debate.
Many organisations are currently blighted by severe overstretch. Whilst is is easy to understand why, what are the practical means to prevent it’s pernicious implications and avoid the mistakes of the past?
The Rydon Group is a construction, development, maintenance investment and management group operating in Southern England. In 2008, having successfully piloted an improved business and quality management system in one division as part of a move to gain ISO 9001, 14001 and 18001, the company sought to capture, improve and implement its end-to-end processes through [...]
How does the UK’s leading provider of power generation services remain best in class and achieve its goal of being number one in the world? It uses Qmap to manage its processes. See http://bit.ly/egWpbk Tweet This Post
After only a few months on the market, E Squared’s latest generation of Qmap products have already been described as: ‘a quantum-leap – a huge step forward’ in business process analysis, improvement and management. A range of companies from small consultancies to global enterprises have quickly sought to benefit from the advantages new Qmap creates [...]
We have written previously about the strange world of process automation. A very recent article at BPMS Watch, entitled ‘What is a process’ sums up the madness. This is one reason why we are not great fans of BPMN and why, certainly where End Users are concerned, BPMN and swimlanes should be avoided like the [...]
Optimising efficiencies whilst maintaining full operational effectiveness is difficult for any organisation to achieve. Doing so with 60% fewer staff in an environment where any fall in effectiveness can cost lives might therefore seem impossible. But this is what Defence Estates are achieving with the long-standing support of E Squared and Qmap. See the full [...]
With the strong resurgence of end-user focused process improvement, Quality Management Systems (QMS) and Business Management Systems (BMS) are back in vogue. So is there a difference between the two or are these just synonymous terms for the same thing? In the majority of organisations process improvement is initiated in one of two ways. Either [...]