With the strong resurgence of end-user focused process improvement, Quality Management Systems (QMS) and Business Management Systems (BMS) are back in vogue. So is there a difference between the two or are these just synonymous terms for the same thing? In the majority of organisations process improvement is initiated in one of two ways. Either [...]
As the delivery mechanisms for proprietary software have evolved, from boxed product to server and hosted applications, so have the mechanisms for its pricing. Before the advent of networks, servers and the internet, software licensing was largely determined by connectivity limitations but with connectivity now being ubiquitous and in one way or another server-driven, the [...]
In 2008 IBM and ‘The Register’, produced a report entitled: ‘BPM: lessons from the real world’. In it, the authors proposed seven factors which they discovered were critical for the successful application of Business Process Management (BPM) initiatives. In the first in a series of seven white papers, we look at the first issue proposed [...]
It seems as if the BPM world is at a crossroads. The movement which started in the nineties as a means to aid human compliance and switched its focus in the naughties to human avoidance or tight human control is now not sure where to go. Whilst the BPM industry is still in love with [...]
This was the conclusion of a report by Ovum earlier this year: 2010 Trends to Watch: Business Process Management. It also appears to be the consensus of the BPM professional community, especially in relation to the use of flowcharts to facilitate business user comprehension and collaboration. As one professional recently commented: Anyone who has seen [...]
We would like to address a thorny and controversial issue and in doing so would value your comments. Can process management, usually seen as a very tactical operation, be applied to organisations in such a way that it might enable them to improve their corporate performance? In particular can process be used as a tool [...]
1. It will enable him to gain top-down commitment to a programme of business change Commitment to a programme of change should, but doesn’t always, start at the top of an organisation. Quick Start enables that to happen by presenting a compelling business case to take to the Board that aligns operational improvement with corporate [...]